Tales from the Frontline: APHA Congress 2024
 
 

Tales from the Frontline:
APHA Congress 2024

Members of the Australian Private Hospitals Association (APHA) gathered in glorious weather on the Gold Coast for their annual congress last week but the industry forecast was for turbulence and storms ahead.

Across the two-day event, MediRecords Tim Pegler found that the recurring theme was that many private hospitals are barely breaking even — or are loss-making — and that hospital closures are imminent.

Mental health facilities are struggling to recruit and retain psychiatrists, who can find a better income and lifestyle working privately via telehealth. Private maternity hospitals are also at risk.
 
Tension with the private health insurance (PHI) industry was evident; many APHA members pointed to indexation of PHI fees failing to keep up with escalating costs for labour, IT systems, insurances, administration, cybersecurity, and building costs.
 
PHI representatives returned fire, being critical of private hospitals building new facilities that result in competition for doctors, which are already in scant supply. They said rising costs of living are driving consumers to downgrade their PHI memberships, making them eligible for fewer private hospital procedures.
 
If private hospitals close, particularly in regional areas where doctors are scarce, the impact will be felt throughout the public system with longer waitlists and more pressure on emergency departments.
 
An appetite to find common goals and work together – government, private sector, public sector and PHIs, seemed to be one positive note for the Congress.

Other Congress insights

  • 15 private hospitals have closed in the past year, including 4 mental health facilities.
  • The national shortage of GPs and radiologists is likely to worsen, with a generation of practitioners due for retirement without ready replacements.
  • Private hospital operating costs are rising rapidly while revenue is falling. 43% of hospitals have an EBITDA below 5% and 68% below 10%. A consultant warned that innovation and investment are not occurring and if this doesn’t change further closures are likely.
  • The public system has embraced virtual care more than the private hospital system.
  • Queensland Health has a Surgery Connect program outsourcing waitlisted surgical procedures to private hospitals.
  • PHI representatives say chemotherapy, hospital in the home and rehabilitation in the home programs will be vital to support Australians but more GPs need to refer to these services.
  • The ADHA reported strong growth in use of the My Health Record (MHR), which now houses 50% of pathology reports and 20% of diagnostic imaging reports. It urged more private hospitals to integrate with the MHR, cautioning that disconnected health information systems “are no longer sustainable”.
Looking to stay updated with the latest from MediRecords?

Sign up to the newsletter

    Australian Healthcare Week Wrap-Up!
     
     

    Australian Healthcare Week Wrap-up!

    MediRecords thoroughly enjoyed the hustle and bustle of Australian Healthcare Week in Sydney on 20 and 21 March.

     

    Here are 5 key take-outs from AHW –

    1. Virtual care keeps growing

    Victorian Virtual Emergency Department Clinical Director Loren Sher said the free statewide service is on trajectory to see 200,000 patients this financial year. Dr Sher said: “One of our messages is that we’re not here to replace existing care, we’re here to supplement care and also to fill gaps…” The VVED works with Ambulance Victoria and residential aged care facilities to care for patients that might otherwise attend at busy hospitals, ensuring patients can, “access care… regardless of their postcode, and … access the right level of care”.

    AHW Stage 1

    2. Helping hospitals meet demand may require out-of-the-box thinking

    MediRecords proudly supports the VVED as an e-prescribing platform and we can be a tad one-eyed in thinking digital health tech is an answer to connecting care records, streamlining safe workflows, and helping reduce ambulance ramping and bed blockages. But we were mighty impressed by the modular hospital facilities from Q-bital Healthcare Solutions, who can put an operating theatre on a truck and deliver it to your site to meet escalating clinical demand.

    Q-Bital AHW_PNG

    3. A patient perspective informs patient-centric care

    Former Cleveland Clinic CEO Edward Marx has long been a voice for digital disruption but his stint in a hospital bed with a “widow-maker cancer” underlined his passion for patient-centred care. Mr Marx detailed five pillars for improving patient experience, “most of which can be solved for free”. These included plain language communication, intentionally involving patients in decision making on treatments, and creating an organisation-wide culture of empathy.

    Mr Marx said that healthcare executives should perform ward rounds and hold meetings in labs, nursing stations and other patient-facing areas, to hone their awareness of patient experience. He advocated for AI to accelerate the personalisation of care. “My bank, my airline and my hotel all know me so why doesn’t my hospital?”

    Cleveland Clinic_Edward Marx_AHW

    4.Technology vendors should team up

    A panel of influential information technology leaders delivered a wake-up call to vendors, urging collaboration to research and solve known problems with interoperable solutions. Northern Territory Government Health Chief Clinical Information Officer Dr John F. Lambert said, “If you’re not coming to me with someone in the business who wants to use (the solution), don’t waste my time. You also need an executive who cares enough about it, to take money off something else.”

    AHW

    5. The healthcare workforce is evolving

    St Vincent’s Health Australia Group CEO Chris Blake said there will be as many engineers in healthcare as doctors within a decade. Rapid developments in technology such as AI are one reason for this, but vendors may not always be aligned with buyers. Dr Lambert urged tech suppliers to focus on AI solutions for boring administrative workflows, rather than more glamorous clinical applications that could introduce risk.

    AHW Team
    Looking to stay updated with the latest from MediRecords?

    Sign up to the newsletter

      Australian Healthcare Providers to Automatically Share Data with My Health Record Within a Year

      Australian healthcare providers to automatically share data with My Health Record within a year

      New rules mandating healthcare providers share information to My Health Record by default are expected next year.

       

      In a five-year strategy and roadmap released last week, the Australian Digital Health Agency (ADHA) detailed “priority initiatives that will contribute to delivering the strategy’s vision of an inclusive, sustainable and healthier future for all Australians through a connected and digitally enabled health system”. 

      The ADHA is charged with accelerating the adoption and use of digital services and technologies across the Australian health system, and this report identifies four change enablers. Among these is regulatory and policy change 

       Dovetailing with the federal government’s Digital Health Blueprint 2023 – 2033 , the other enablers are: 

      • Secure, fit-for-purpose and connected digital solutions 
      • Digitally ready and enabled health workforce 
      • Informed consumers and carers with strong digital health literacy 

       Consumers and clinicians can look forward to health-information exchange and real-time access to data when the National Digital Health Strategy 2023-28 is fully implemented. 

      Secure, connected, interoperable digital solutions are key to accelerate the adoption and use of digital services and technologies across the Australian health ecosystem, according to the new strategy. 

      The ADHA is a corporate Commonwealth entity supported by all Australian governments to cultivate the adoption and use of digital services and technologies in health.

      MediRecords Founder and Chief Executive Officer Matthew Galetto said, “We welcome this report and stand ready to collaborate as industry partners.”

      “In particular, we welcome the government’s regulatory efforts aimed at enabling efficient health data exchange to support accessible, person-centered care for patients.”

      “At MediRecords, we are fully prepared to embrace and support the government’s vision that mandates “real-time information exchange at the point of care”. Our cloud-based solutions are equipped with Application Programming Interfaces (APIs) and Fast Healthcare Interoperability Resources (FHIR) by design, ensuring seamless connectivity within the broader healthcare ecosystem.”

      “We’ve already observed a growing trend among healthcare service providers who are eager to future-proof their operations by adopting the next generation of clinical solutions. This proactive approach not only aligns with our capabilities but also underscores our commitment to advancing healthcare through innovative technology.”

      Looking to stay updated with the latest from MediRecords?

      Sign up to the newsletter

        What to consider when selecting a practice management system?

        What to consider when selecting a practice management system?

        Looking for a new system to manage your practice, clinical notes, and patient records? What should you be looking for in a software solution?  

        Delve into the following factors to consider when seeking a healthcare practice management system. These insights come from conversations with our customers, decades in digital health, and personal experience as healthcare consumers.

        1. System architecture

        When navigating PMS options, one of the first crucial decisions is whether to opt for a server-based or cloud-based system. Evaluate the long-term costs, encompassing initial setup, subscriptions, IT support, and maintenance. It’s important to tailor your choice to your practice’s model of care, whether it’s virtual care/telehealth, bricks-and-mortar, or a hybrid approach.

        Read our article, “Eight Reasons to Embrace Cloud Technology in Healthcare” to learn how cloud technology can help in substantial cost savings, potentially saving your practice $600k in 10 years.

        2. Feature requirements

        To maximise the efficiency of your healthcare delivery, it’s essential to define specific feature requirements tailored to your practice. From appointment booking to electronic health records and billing, identify key elements such as ePrescribing, Medicare billing & claiming, online booking, My Health Record integration, secure messaging, patient portal functionality, investigation requests, and robust reporting capabilities.

        3. Training and support

        A successful integration of a PMS into your healthcare setting relies heavily on the training and support provided by the vendor. It’s important to enquire about the level of training and ongoing support offered by the PMS vendor, and to assess the available support mechanisms for addressing any day-to-day operational issues.

        4. Evaluate other key aspects –

        Other important factors to consider include the following:

        • Ease of use: Ensure the system is user-friendly, promoting an efficient workflow within your team.
        • Mobile accessibility: Verify if the PMS allows remote access, facilitating flexibility and on-the-go management.
        • Interoperability: Confirm the system seamlessly integrates with other healthcare systems, promoting efficient information exchange.
        • Security and compliance: Ensure the PMS adheres to necessary regulations to safeguard patient data, maintaining the highest standards of security.

        The truth is every practice has slightly different needs and workflows so no practice/patient management system will be a perfect fit. Each will have strengths and weaknesses and potentially require compromise to accommodate your team’s unique requirements. Finding a flexible, robust system that can tick most of the boxes, now and tomorrow, suggests you’re on the right track.

        Contact our Sales team today to discuss how MediRecords cloud-based software can help you. 

        Looking to stay updated with the latest from MediRecords?

        Sign up to the newsletter

          What’s happening in health?
           
           

          What’s happening in health?

          January has skedaddled and February is upon us. In Australia, that means the kids are back at school, the trains are crowded again, and things are getting serious at work. In the interest of getting you up to speed, here’s a selection of recent happenings in health and healthcare across the globe.

          Some come from the frontlines of technology, while others show human connections are increasingly important:

          As we enter a newish year, here’s what kept hospital CEO’s up at night in 2023. Do any of these resonate with you?

          While we’re on the topic of nightmares, the WHO predicts a 75% increase in global cancer rates over the next 26 years, due to smoking, alcohol use, obesity, ageing and other factors.

          Based on that prediction, it’s important that mRNA technology trials have begun with human subjects in the UK. The trial aims to see if introducing cancer ‘markers’ to people can jump-start an additional immune response and boosts their fight against melanoma, lung cancer and other solid tumours – a bit like summoning an extra battalion of internal cancer fighters. It’s early days, but another step toward personalised cancer treatments.

          In Australia, government data shows Federal Budget initiatives aimed at increasing bulk billing for medical appointments have had an impact, with rural regions the main beneficiaries.

          Scientists have suggested the appendix might not be as expendable, or useless, as generally perceived, and has a hidden role in gut health.

          Meanwhile, Elon Musk’s Neuralink venture says it has put a wireless brain chip in a human. Details are sketchy but Neuralink has previously stated a goal to assist people experiencing paralysis.

          Have you heard of orthosomnia? It is a term for the obsessive quest for perfect sleep. A just-published survey found sleep-medicine doctors viewed the sleep-tracking devices that some of us are wearing on our wrists to bed as a contributor to orthosomnia and misperceptions about sleep. Clinically, consumer sleep technology was “neither helpful nor unhelpful”.

          The jury is still out on mental-health apps, particularly those reliant on chatbots.

          Speaking of mental health, Sesame Street’s Elmo asked the Internet how people were doing and triggered an avalanche of more than 9000 responses from people struggling with mood and mental health. The take-home lesson is the need for regular wellbeing check-ins is real.

          Please let us know if anything else has caught your eye. We aim to keep a finger on the pulse throughout 2024.

          Looking to stay updated with the latest from MediRecords?

          Sign up to the newsletter

            Federal Government’s digital-health plan puts people first
             

            Federal Government’s digital-health plan puts people first

            The Federal Government has launched its 10-year blueprint for digital health investments and initiatives, with a key focus on encouraging Australians to trust in data and enable its innovative use in healthcare. 

            The much-anticipated blueprint envisions an efficient, person-centred healthcare system underpinned by secure, interoperable data, and responsiveness to emerging technologies.

            Digitally enabled collaboration between hospitals, primary care and community providers, including allied health, will ensure information follows patients through the system, the report said.

            The Digital Health Blueprint 2023-2033 is accompanied by an Action Plan establishing broad strategies for the coming decade.

            The central aim of the blueprint is convenience for consumers whose healthcare journeys will be supported by multidisciplinary teams providing coordinated care. These teams will deliver services underpinned by digital-health technology that enables consumers to make informed decisions about their care.

            While eyebrows were raised at the timing of the release of such an important planning document, three days before Christmas, the arrival of the national strategy was welcomed by the Medical Technology Association of Australia (MTAA).

            The blueprint states: “Trusted, timely and accessible use of digital and data underpins a personalised and connected health and wellbeing experience for all Australians.”

            The action plan sets out a range of initiatives either already started, ongoing or at planning stage. “While each initiative calls upon specific delivery partners, the health software industry should be recognised for its key role in realising many of these,” it says.

            The Initiatives include:

            • Allied health providers to connect to a beefed-up My Health Record, “building on adoption within general practice and medical specialists”
            • Strengthening and expanding ePrescribing, including to public hospitals
            • Real-time prescription monitoring
            • Electronic medication charts 
            • Establishing a core national standard — Sparked – Core FHIR standards — for consistent patient health interaction information capture (MediRecords is an active participant in the Sparked community)
            • “Digitally empowering” Australia’s healthcare workforce
            • Establishing a national eRequesting capability for pathology and diagnostic imaging health services, facilitating electronic clinical-decision support
            • National health-information exchange capabilities, requiring agreement between states and territories
            • Broadening the range of assistive technologies available for seniors living independently.

            MediRecords is uniquely capable of supporting the digital health initiatives. The MediRecords  Care platform is designed for use by multidisciplinary teams and for data interoperability. Featuring FHIR and API connectivity, MediRecords is working on a major national project for data sharing across the healthcare spectrum of patients, GPs, allied health providers, specialists and hospitals.

            Looking to stay updated with the latest from MediRecords?

            Sign up to the newsletter

              Keeping it real: Artificial Intelligence to dominate digital health-tech in 2024

              Keeping it real: Artificial Intelligence to dominate digital health-tech in 2024

              Twelve months ago, MediRecords made eight predictions about health-tech trends to watch in 2023. While we weren’t too far off the mark, it’s fair to say some of these emerging trends are still, well, trending. Nonetheless, as we welcome 2024, it’s time to look forward again.

               

              Any health-tech pundit will have two words for you in 2024: Artificial Intelligence. This is because the AI genie is out of the bottle. The race is on to use this nascent technology in healthcare so that it is safe, secure, accurate, and unbiased. Here are some of the ways AI is being deployed — or will be:

              Smart notes: Using AI assistants to translate consultations into clinical notes should mean less administration and more time for person-centred care. This doesn’t mean the AI is diagnostic, just smart enough to summarise a conversation into pertinent points, after listening to a telehealth or in-person appointment

              Data-driven decisions: No two patients are exactly the same but algorithms can detect patterns across thousands of previous cases and predict the statistically most likely path forward. This will be the basis for health coaching, chronic disease and other illness management programs, hopefully providing timely information at ‘teachable’ moments that can alter and optimise patient outcomes.

              Handy insights: Your handheld device or wearable is likely to know things about you before anyone else. How hard you tap the screen, your vocabulary, tone of voice, gait, facial expression, skin tone, heart rate, respiration, perspiration and oxygen saturation are signposts to your mental and physical health. Combining these data points will enable earlier interventions. Imagine how powerful this could be for triggering a call to a clinician or counsellor when a patient needs help or reminding someone to take their medication.

              Getting under your skin: A drop of blood, a lick of saliva and other bodily fluid samples can help you find long lost relatives but also medications that work better for you and foods that make the orchestra in your gut microbiome play in tune. Consumer kits for quicker insights into fertility, fitness, faeces and more, will become readily available.

              Coming to your sensors: Data will be harvested from sources including your phone camera, your clothing (See This AI-Powered Sock Could Revolutionize the Care of People With Dementia | Tech Times) and even your toilet (See This Futuristic Toilet Sensor Reads Your Pee to Measure Health – CNET). If it can be measured, it will be.

              Next available: As competition for healthcare-consumer dollars increases, buyer power is boosted. Consumers will expect Uber-style technology to find the next available appointment and have their results and medications delivered, pronto. If funding and regulatory hurdles can be leaped, healthcare could potentially be delivered globally.

              Ch-ch-ch-changes

              Speaking of regulations, there’s much anticipation associated with the Federal Government’s recently released Digital Health Blueprint for the next decade; see:

              The Digital Health Blueprint and Action Plan 2023–2033 | Australian Government Department of Health and Aged Care). A key commitment is that personal health data is available and interoperable – in other words useable — wherever you need care. MediRecords is actively involved in the Sparked community developing core national standards for FHIR (Fast Healthcare Interoperability Resources). We look forward to Federal incentives for adherence to new industry-wide data models so that healthcare organisations can seamlessly share information.

              Looking within

              The acclaimed US science-fiction author Ray Bradbury had the following to say about predicting the future: “Predicting the future is much too easy… You look at the people around you, the street you stand on, the visible air you breathe, and predict more of the same. To hell with more. I want better.”

              This sentiment is central to MediRecords’ digital health wish list for 2024. We understand the job is never finished. Health tech can never stop striving to do things better, smarter and safer. MediRecords is building next-generation, cloud-connected healthcare. We can confidently predict we’ll be sharing major new product enhancements in coming months.

              About MediRecords

              MediRecords is Australia’s leading cloud electronic health record and patient management system. MediRecords is used by clinicians providing outpatient and inpatient care in community health, Defence, hospitals, emergency medicine, industry, universities, and telemedicine.

              References

              “Tremendous emerging demand”: The security and data challenge in Australian healthcare – Cloud – Digital – Security – CRN Australia

              AI May Be on Its Way to Your Doctor’s Office, But It’s Not Ready to See Patients – KFF Health News

              Amazon Health Launches New Initiative To Address Chronic Conditions (forbes.com)

              Cardiology has embraced AI more than most other specialties (cardiovascularbusiness.com)

              Health technology in 2024: Projections for AI, digital health, and more (chiefhealthcareexecutive.com)

              Use Technology to Support Your Clinicians | HealthLeaders Media

              Why Providence had to ‘blow up’ the old way of providing care with virtual nursing (beckershospitalreview.com)

              https://www.healthcareitnews.com/news/addiction-recovery-provider-sees-success-ai-enabled-telehealth-meds-monitoring

              https://www.beckershospitalreview.com/disruptors/google-says-medical-ai-tool-is-performing-at-an-expert-level.html

              https://www.beckershospitalreview.com/digital-health/new-apple-headset-coming-in-february-could-be-used-by-hospitals.html

              https://www.beckershospitalreview.com/innovation/a-recipe-for-magic-how-baptist-health-is-infusing-ai-into-all-levels-of-care.html

              https://www.beckershospitalreview.com/healthcare-information-technology/mayo-clinic-inks-multimillion-dollar-deal-with-ai-startup.html

              https://www.beckershospitalreview.com/telehealth/is-virtual-nursing-overstated.html

              https://www.pulseit.news/australian-digital-health/ifhima-2023-digital-health-adoption-in-primary-care-and-the-covid-effect/

              https://www.healthcareitnews.com/news/how-ai-powered-clinical-notes-api-could-boost-telehealth

              https://www.healthcareitnews.com/news/why-ai-will-never-eliminate-need-pharmacists

              Looking to stay updated with the latest from MediRecords?

              Sign up to the newsletter

                Email on Demand is now live on MediRecords
                 

                Email on Demand is now live on MediRecords!

                Enhance your communication workflow with Email on Demand –
                MediRecords' latest feature!

                We are excited to share that Email on Demand is now live on the MediRecords platform! This new feature allows our users to send emails directly from MediRecords, removing the need to download files or switch between applications. By using our new email solution, users can streamline their communications, save resources, and have more time for patient-focused care.

                Users can now access Email on Demand from the Universal Communications Bar, which is located at the top right-hand corner of the MediRecords platform. When users click on the email icon, they will see a pop-up window where they can compose and send an email. Users can also attach documents from MediRecords files or from their local device.

                When using Email on Demand within a patient record, users can simply tick the checkbox to Select Current Patient, and the Recipient and Regarding fields will be automatically filled with the applicable details.

                Email on Demand is a useful feature that helps to optimise workflows and efficiency with benefits including:

                • Emailing clinic rosters and staff updates to internal practice users
                • Sending attachments to patients such as a Health Summary, Care Plan, prescriptions, medical certificates, and education resources.
                • Sending multiple document attachments to external healthcare professionals, regarding a specific patient.

                Interested in exploring Email on Demand further? Book a demo with our Sales team, and discover how Email on Demand can help to optimise your practice’s communications.

                Play Video

                Frequently asked questions

                Any document created as a New Letter or Imported into the Correspondence OUT grid will be available to be attached, provided that the letter status is Final. This means Investigation Requests, Invoices, Patient Education, and more, can be sent via email after being uploaded to the Patient’s Correspondence.

                While you won’t be able to receive a direct reply into MediRecords, you can include Reply-to instructions in the body of your email. All emails will come from a clear no-reply email address with an embedded footer that also indicates the inability to receive replies.

                Yes, you can send as many emails as you like, however you will be unable to include multiple recipients on one email at this stage.

                To keep your email safe and secure, the recipient’s email address must be confirmed and saved within a Patient Record or Contact.

                As with most email servers, a failure to deliver can take a long time and is not always immediately apparent. While you won’t be able to see a delivery status within MediRecords, if you’re concerned your email has not reached its destination, please speak to our Support team.

                A sent email will be logged as a Task in the Activities screen, and within the Patient’s Activities tab. This entry will include comprehensive details of the email, including all recipient and patient information, and even whether a file was attached or not, to provide peace of mind that your email went to the right place, and that you didn’t forget to attach that document.

                MediRecords utilises SMTP Port 587, as do many other major industry mail clients, such as Microsoft Outlook and Apple Mail. This is highly secure, encrypted and reliable, with additional layers of security compared to other ports.

                Looking to stay updated with the latest from MediRecords?

                Sign up to the newsletter

                  Investigations: Improvements & new features
                   

                  Investigations: Improvements & new features

                  How MediRecords is introducing smart new ways to manage Investigations requests and results.

                  In MediRecords, ‘Investigations’ comprise the pathology and radiology Requests and Results that are housed within a Patient Clinical File.

                  Once a patient has completed a test or scan, if the MediRecords practice is using Secure Messaging, results are sent direct to the MediRecords Inbox where clinicians can review the contents, create any follow-up recall activities, and link these to the Patient Clinical File. Alternatively, the practice may choose to manually upload results via the Inbox or the Patient Result Grid.

                  MediRecords has recently updated the Investigations feature with new features to make workflows more efficient and convenient. Here are some of the benefits our users will enjoy thanks to improvements across Investigations:

                  Save time and hassle: Easily renew a request by duplicating a prior request with the same details. These pre-filled referrals are beneficial for monitoring chronic conditions and for recurring tests. For example, suppose a patient needs a blood test every three months to check their cholesterol level. In that case, the clinician can simply renew the previous request and send it to the pathology provider without having to fill most of the details again.

                  Keep track of patients’ results: Users can now link a Patient Result to the original Request from within the Patient Result Grid, to allow an end-to-end workflow for manual and/or paper results. This new feature enables users to close the loop for manual results by allowing them to connect two items and then update the Status of the original Request to Partially or Fully Received, with a couple of clicks. For example, if a patient has completed a chest x-ray to diagnose possible pneumonia, the clinician can easily link the Result to the Request from the Patient Result Grid, then update the Status of the Request to indicate that the Results have been received and reviewed

                  Work at your own pace: Create a draft request and save it for later. This allows clinicians to add information or make changes. before marking a Request as outstanding. This becomes particularly useful when a patient may require a radiology test or scan, but pathology tests need to be completed prior. The clinician can create a draft Request and save it in the patient’s record. They can then edit the Request later to add more details (e.g. outcome of pathology results).

                  Customise workflows & allocate new levels of priority: Our new priority fields provide more options on the level of urgency (e.g., routine, urgent, ASAP, STAT) of a request. We have also added new filters to help sort and search for patient requests and results.

                  Looking to stay updated with the latest from MediRecords?

                  Sign up to the newsletter

                    Rural Mental Health Conference 2023: Insights from MediRecords

                    Rural Mental Health Conference 2023: Insights from MediRecords

                    Peer-support workers are the future of mental-health service provision, including in rural Australia, where the need is among the highest and access to services among the lowest, the Rural Mental Health Conference was told this week.

                    Also, the conference heard that talking openly about mental ill health and suicide is essential to reduce stigma, increase understanding and activate prevention initiatives in communities.

                    MediRecords was an industry sponsor for the conference in Albury, which was attended by mental health professionals, researchers, advocates and others.

                    Conference co-chair Professor Russell Roberts, of Charles Sturt University and the Manna Institute, opened the conference by dispelling the oft-made claim that rural towns were dying. In fact, they have been growing for 20 years, boosted further by an increase in relocation to rural Australia during the pandemic, he said.

                    Speakers highlighted workforce challenges including recruitment and retention, and low mental-health literacy, compounded by the housing crisis for people willing to move and live rurally.

                    “Peer support workers are the future of mental-health service provision,” said

                    Dr Chris Maylea, Associate Professor of Law at La Trobe University.

                    Also, he argued that inadequate mental-health services for rural Australians was a breach of human rights.

                    “Sub-par services because someone lives in a rural area – we should call that a human-rights violation, not a geographic disparity.”

                    Mental Health Australia CEO Carolyn Nikoloski called for a national human-rights act – one that embedded mental health into human rights.

                    Other themes from the conference included:

                    • A dearth of mental health services in rural areas means people with mental ill health end up in the justice system. As the documentary film Solstice stated, people in urgent need of mental health care don’t get a helicopter flight to Melbourne like accident victims; the more likely options are a busy hospital Emergency Department or police custody.
                    • Telehealth is increasingly essential for providing access to services where few or none are available locally and wait lists are long. The Royal Far West Centre for Rural and Remote Children’s Health gave an example of setting up a farmer with video-call technology so he could join a case conference for his daughter from his tractor. Clean Slate Clinic clinical nurse consultant Fiona Faulkner said the home treatment program enabled people in rural areas to seek support without the fear of being ‘outed’ in their small communities.
                    • Kelly McGrath, of the Wesley Research Institute, highlighted the way that services need to adapt telehealth to support individuals, ensuring there is personalised tech help and financial support, and sensitivity to how and where people engage with telehealth – from having kids running around in the background or access at the workplace, where there may be insufficient privacy.
                    •  Ruralaid is experiencing a significant spike in demand for its services in Queensland, where farmers have been confronted with floods, bushfires, rising costs and falling returns for produce.

                    MediRecords is a cloud-hosted electronic health record and client management platform with industry-leading options for secure data sharing. MediRecords supports a broad range of telehealth care providers, including the Victorian Virtual Emergency Department.

                    Looking to stay updated with the latest from MediRecords?

                    Sign up to the newsletter